The visit on your phone: sign in, open the job, work the sheet top to bottom — for a MER + unit install, a unit-only install and a MER-only patch job.
This page is for the person on site. It is written for a phone: the job sheet
is a single column, the customer’s number is a tap-to-call link, photos come
straight from the camera. Nothing to install and nothing to print. The
operator’s side of installs — queue, scheduling, booking rules — is in
Installs & field service; the bench and what happens
after your visit are in the CPE provisioning procedure.
The operator sends it from Installs & Dispatch → Technicians → Set up
sign-in. The mail leads to choose a password. No second factor for
this role. If the mail never arrives, the operator can re-send it from the
same tab.
2
Open it on the phone and keep it
Sign in once in the phone’s browser and add the page to the home screen
(iPhone: Share → Add to Home Screen; Android: menu → Add to Home
screen). You land on My jobs every time; every other page sends you
back there.
3
Bring what the sheet says
Every job sheet has a Bring box. The optics are a matched pair — one
type for the switch end, the other for the CPE end — never the same type
on both ends. A CPE always comes bench-provisioned from stock, with its
sticker on; never a device straight from the box.
My jobs — one card per visit; the strip under the address says what the line does right now
Each card is one visit: the window, the building and unit, the switch port,
and a line strip. Before you start it usually reads Port not provisioned
yet · CPE not seen — that is the normal starting point, not an error. Open
job sheet takes you to the sheet. Refresh reloads the list; the sheet
itself refreshes on its own.
The sheet has a header (building, unit, address), the line strip, the
customer’s name and number (tap to call — you will have to ring the bell),
the window, and then five numbered steps:
Step
What it does
1 · On site
I’m on site stamps your arrival; dispatch sees the visit move to On site.
The job
Says which kind of visit this is (the badge), the switch port, the CPE model, and the Bring list.
2 · Patch plan
The MER work, when the visit includes it: where, which optic, which panel port, then Patched.
3 · Device
The CPE in the unit, when the visit includes it. Fills itself once the device has reported in.
4 · Photos
Camera or gallery, tagged Installed CPE, Patched rack or Other.
5 · Work done
Stamps that you finished on site. Documentation only — see below.
The Print button at the top makes a one-page paper copy for the rare case
without reception in the MER. Everything on it is on the phone as well.
The badge on The job tells you which one you have. The platform derives it
from the building’s line type, the unit register and whether a CPE has already
been seen on the port; dispatch can override it (the badge then ends in
· dispatch). If what you find on site does not match the badge, call
dispatch before you start — do not improvise a different visit.
Badge
Meaning
You bring
MER + unit
The unit’s line is not patched in the MER yet: patch first, then mount the CPE
The job — MER + unit: both optics, patch cord and the stock CPE
1
Tap I'm on site
First thing, before you go looking for the MER.
2
Patch in the MER (step 2)
The card names the room, the rack, the switch port and the panel port,
and which optic goes where. The front of the panel port is your work;
the rear is the splice — documentation only. Put the switch-end optic
into the named switch port, patch the panel front to it, make sure it
sits firmly, then tap Patched. The platform writes the cabling into
the register.
Documented cable path and Show rack view open the NetBox path and the
rack drawing when the MER is unfamiliar.
3
Mount the CPE in the unit (step 3)
CPE-end optic into the SFP cage, the unit’s fibre from the wall or media
panel into it, power on. ether1 stays empty in a fibre building
(copper buildings use ether1 as the uplink instead); the customer’s own
devices go on ports 2–5. The port strip on the card shows exactly that.
Step 3 — device: optic, port strip, and the card once the CPE has reported in (serial, MAC, model, last seen)
The device card is read-only. Waiting for the CPE to phone home is
normal for up to two minutes after power-on; then serial, MAC and model
appear and the line strip changes. You do not type anything here.
4
Photos (step 4)
Pick what the photo shows, then take it: the mounted device with its
sticker, the patched panel, anything unusual. Photos upload right away,
resized for the connection, up to ten per job, and stay with the device
afterwards.
Step 4 — photos: tag, then camera or gallery
5
Work done (step 5)
Tap it when you leave. It records that you finished on site — it does
not switch the line on. The customer goes live once the CPE pulls its
configuration; dispatch closes the visit on Installs & Dispatch. If
the device had not reported in when you left, say so in the notes.
The job — unit only: the MER is already patched, only the CPE-end optic and the device to bring
Same sheet, but step 2 has nothing for you: it says why (the path is complete,
or the rack was patched in the rollout) and lists the path for reference. Go
straight to the unit — steps 1, 3, 4 and 5 as above.
Step 2 on a unit-only visit — nothing to do in the MER, the path is shown for reference
The job — MER only: no customer install, no CPE to bring
Steps 1 and 2 as in the full visit; step 3 tells you the unit is not part of
this visit. Take a Patched rack photo and tap Work done once the patch
is confirmed.
Step 3 on a MER-only visit — not part of this visit
If you bench CPEs, the operator turns Bench on for you (Installs &
Dispatch → Technicians → Bench). You then see a second item next to
My jobs: Bench, the same live view the NOC has.
Bench — one card per device the bench has seen lately, step by step
One card per device, newest run first, with the serial and MAC in the
title and the steps it has reached: Etherboot → Flashed → Booted →
Registered → Password set → WiFi pair.
The tabs above the cards filter by state: In progress, Needs a look,
Unplugged too early, Ready.
Unplug only when the card says Ready to unplug (green). A device
unplugged before that turns red — plug it back in and let it finish.
The page refreshes every 10 seconds. The bench guide link on the page
is the step-by-step runbook: cabling, Etherboot, the building sticker,
what each delay means.
Replacing a defective CPE, a troubleshooting visit on a live line and
collecting the device when a subscription ends are not job types of their own
yet. Until they are, dispatch sends them as a MER only or unit only
visit with the details in the notes.
Every stamp shows up on Installs & Dispatch: On site moves the card,
Patched writes the register, Work done moves it to Completed. Photos
land on the device’s page under CPE Fleet. The kind of visit can be set
per card there (Scope), and the technician’s sign-in is managed on the
Technicians tab — as is Bench, which gives a technician the live
bench and its guide.
